Subscribers must be 18+ or have parental permission.

We are not responsible for parental objections after delivery.

We are not responsible for emotional dissatisfaction with surprise content.

We will not send:

• Hate speech
• Harassment
• Illegal content
  

You agree not to misuse the service in any way that harms others.

We reserve the right to:

• Change themes
• Adjust creative direction
• Modify packaging style
• Update these Terms & Conditions

Continued subscription constitutes acceptance of updates.

What you are guaranteed every month:

• A personalised letter
• A limited, numbered print
• 2+ stickers

By signing up for Sweet Mail, you understand and agree:

• Items are curated and random, depending on what the artist has created or selected for the particular month.
• Contents vary from month to month.
• You may receive postcards, additional stickers, art prints, handwritten notes, drawings, magnets, or small paper goods alongside the guaranteed list of items in your mail.
• You may receive repeat themes, but NEVER repeat artwork.
• You may receive seasonal or experimental content.
• Not all items are customisable.
  

We do not guarantee:

• Specific themes
• Specific colours
• Specific handwriting styles
• Specific paper types
• A certain monetary value per envelope
  

The surprise element is part of the service.

Mail is shipped out once per month.

Typical dispatch window:

• Between the 21st and 24th of each month.
  

By subscribing, you agree:

• Delivery times depend entirely on the postal system.
• Domestic delivery may take 3–14+ business days.
• International delivery may take 1–6+ weeks.
• Holidays may cause delays.
• Customs processing may cause delays.
• Exact delivery dates are not guaranteed.

Once mail is handed to the postal service, it is outside our control.

We are not responsible for:

• Postal delays
• Lost mail
• Stolen mail
• Mail damaged in transit
• Customs seizure

Refunds are not issued for:

• Postal delays
• Delivery timing dissatisfaction
• International shipping timeframes

You are responsible for:

• Providing the correct mailing address.
• Updating your address before the monthly cutoff date.
• Ensuring your mailbox is secure and accessible.

We are not responsible for mail sent to:

• Incorrect addresses provided by you.
• Old addresses not updated before cutoff.
• Shared buildings, dormitories, or unsecured mail areas.

Returned mail may require a reshipment fee.

Many items may be:

• Handwritten
• Hand-assembled
• Printed in small batches
  

Minor imperfections such as:

• Ink variation
• Slight smudging
• Paper texture differences
  

Are considered normal and part of the handmade charm.

• This is a recurring monthly subscription.
• Billing occurs automatically each month.
• Subscriptions renew until canceled.
• Cancellations must be made before the next billing date.
• No partial refunds for mid-cycle cancellations.
• Once a month’s mail has shipped, it is non-refundable.
  

We reserve the right to adjust pricing with prior notice.

If you purchase a gift subscription:

• You are responsible for entering the correct recipient address via the cart note when purchasing Sweet Mail.
• The recipient may not be notified unless you choose to inform them.
• Gift subscriptions are non-refundable once the first shipment has been sent.
• We are not responsible if the recipient refuses mail.

International subscribers understand:

• Customs may inspect mail.
• Customs duties, VAT, or import taxes are the recipient’s responsibility.
• Some items may be restricted in certain countries.
• Delivery may take several weeks.
  

We are not responsible for:

• Customs delays
• Confiscation
• Additional import fees

We aim to use:

• Recyclable or biodegradable packaging where possible.
• Recycled paper or eco-friendly materials when available.
  

However:

• Exact materials may vary month to month.
• We do not guarantee zero-waste packaging.
• Packaging styles may change without notice.